Swell

Overview

Swell is a centralized operational platform for multi-location healthcare groups that automates review management, patient feedback collection, and employee engagement tracking. The platform integrates with 100+ practice management and EHR systems to trigger review invitations after patient visits, generates HIPAA-compliant AI responses to reviews, and provides unified dashboards for online reputation, patient experience insights, and employee experience tracking across all locations.

• Automated review invitations triggered from practice management system
• AI-drafted HIPAA-compliant review responses with one-click approval
• Multi-location reporting with region, brand, clinic, and provider hierarchies
• Post-visit surveys with open-ended feedback clustering
• Employee eNPS pulse surveys for retention risk detection
• Unified inbox for reviews across Google, Healthgrades, and Facebook
• Listings management across Google Business Profile, Apple Maps, Healthgrades
• Real-time practice management system sync health monitoring
• Automated ticket routing for high-risk feedback to managers
• Custom campaign builder for review and feedback initiatives

At a glance from vendor site

Starts at

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Setup fee

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Contract

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Free trial

Yes

Languages

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Built for

Solo practices through 200-location DSOs

PMS integrations100 listed by vendor

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